Ideally, your helpdesk never gets the call.
If they do, account recovery is the most dangerous thing they do.
Facial recognition should be part of your account recovery process.
How can facial recognition help?
Comparing someone’s face to a government issued document is the gold standard for securing high stakes activities. Account recovery is the highest stakes activity in your organization.
How does document validation work?
- Identity verifiers like Lexis Nexis, ID.me, and Au10tix can issue verified IDs that can be consumed by Microsoft’s Face Check service to allow secure account recovery.
What actually happens during a Total Loss Recovery?
- User has previously verified their passport with an Identity Verifier (IDV).
- When user contacts helpdesk, helpdesk provides IDV link to document-verify this user.
- User follows IDV link and is prompted to verify their face matches the previous verification.
- IDV verifies that user matches and updates link to indicate verification was successful.
- Helpdesk checks link, sees IDV has verified the user, helpdesk issues the user a TAP.
How does this relate to Microsoft’s Face Check with verified ID?
- Face Check with verified ID currently requires the verified ID to be on the phone.
- Total Loss Recovery requires integration with IDV to address the lost phone scenario.
Ready to explore how facial recognition can strengthen your account recovery process? Book a no-cost discovery session to:
- Assess your current identity verification challenges
- Learn how Face Check integration could fit your environment
- Review implementation approaches that minimize user friction
- Understand the cost and compliance implications
Schedule your personalized consultation: